MediaONAIR has a NO REFUND POLICY
in Terms of Service; Section 5.
MediaONAIR ("MediaONAIR") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service
Use of MediaONAIR Service constitutes acceptance and agreement to AUP
("Acceptable Use Policy
("Terms of Service
") and WDA
("The Webdesign Agreement
All provisions of this contract are subject may be changed from time to time at the discretion of MediaONAIR. Subscriber understands that change to the TOS
by the MediaONAIR shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the laws of the state of Monroe, Michigan 48161 applicable to contracts enforceable in that state. Venue will be Monroe, Michigan 48161.
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition MediaONAIR shall have the right to terminate all service set forth in this Agreement.
2. Service Rates:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service.
If your credit card is denied you can be subject to a $30.00 fine.
4. Payments and Fees:
Payments that are not received by the due date service will be interrupted on accounts that reach;
a. 4 days after past due for Shared Hosting, Reseller Hosting, Shoutcast Hosting.
b. If you have Dedicated Servers with us your service can be interrupted after 2 days past due, If you have 1 or more servers with us "Failure to contact" by e-mail and phone, We have the right to suspend, terminate, and fine 1 or more servers you have with us, If 1 or more servers are past due and may subject to the following;
service interrupted for nonpayment is subject to a $30.00 reconnect charge. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
5. Refund and Disputes:
All payments to MediaONAIR are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage.
6. Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
If your account is sent to collections, All collection fees will be added to your past due balance.
7. Account Cancellation:
All requests for canceling accounts must be made via email to email@example.com
with at least 7 days. You must have all account information to cancel, if you bought a domain name from MediaONAIR, see Domain Contract
If the client cancels subscription your grace period will be void.
8. Subscriber: acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, subscriber agrees that the company shall not be liable for any damages. In no event shall the company be liable for any special or consequential damages, loss or injury.
MediaONAIR has a new billing system, which automatically send out invoices. If a subscriber does not receive a invoice, you may request one at firstname.lastname@example.org
10. Support Boundaries:
MediaONAIR, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) All servers housed at our facility are managed, MediaONAIR Only ensures that the server is online and is remotely accessible... MediaONAIR does not provide technical support for YOUR customers. If you can email, we encourage you use our support ticket
system for assistance.
11. SPAM and Unsolicited Commercial Email (UCE): MediaONAIR takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of MediaONAIR may not use or permit others to use our network to transact in UCE. Customers of MediaONAIR may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
a. Violation of MediaONAIR's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, MediaONAIR will initiate an immediate investigation (within 48 hours of notification). During the investigation, MediaONAIR may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, MediaONAIR may, at its sole discretion, restrict, suspend or terminate customer's account. Further, MediaONAIR reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. MediaONAIR will notify law enforcement officials if the violation is believed to be a criminal offense.
b. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that MediaONAIR personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
c. As our Customers are ultimately responsible for the actions of their clients over the MediaONAIR network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
a. IP Address Ownership: If MediaONAIR assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to MediaONAIR, and Customer shall have no right to use that Internet Protocol address except as permitted by MediaONAIR in its sole discretion in connection with the Services, during the term of this Agreement. MediaONAIR shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by MediaONAIR, and MediaONAIR reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting. All IPs that are allocated to client must be utilized within 48 hours. If allocated IPs are not utilized within this time frame The Company reserves the right to retract IPs that are not being utilized without notifying the client
b. Bandwidth Usage. MediaONAIR will monitor Customer's bandwidth. MediaONAIR shall have the right to take corrective action if Customer's usage negatively impacts other clients.
c. System and Network Security: Users are prohibited from violating or attempting to violate the security of the MediaONAIR Network. Violations of system or network security may result in civil or criminal liability. MediaONAIR will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
i. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
iii. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
iv. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
v. Taking any action in order to obtain services to which such User is not entitled.
13. Notification of Violation:
a. MediaONAIR is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b. First violation: Any User, which MediaONAIR determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at MediaONAIR's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c. Second Violation: Users that MediaONAIR determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
d. We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
14. Suspension of Service or Cancellation: MediaONAIR Has the right to suspend and (or) terminate any site without notice and reason, we are not responsible for loss data on MediaONAIR Server.
16. Indemnification: MediaONAIR wishes to emphasize that in agreeing to the MediaONAIR Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies MediaONAIR for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to MediaONAIR or the bringing of any claim against MediaONAIR by any third-party. This means that if MediaONAIR is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against MediaONAIR, plus all costs and attorney's fees.
a. Customer acknowledges that the service provided is of such a nature
that service can be interrupted for many different reasons and
interruptions can be prolonged due to external or internal events.
Therefore, subscriber agrees that the MediaONAIR shall not be
liable for any damages arising from such loss of service for any reason.
In no event shall the company be liable for any special or consequential
damages, loss or injury.
17. Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
a. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
b. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
c. MediaONAIR takes no responsibility for any material input by others and not posted to the MediaONAIR Network by MediaONAIR. MediaONAIR is not responsible for the content of any other websites linked to the MediaONAIR Network; links are provided as Internet navigation tools only. MediaONAIR disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
d. MediaONAIR is not responsible for any damages your business may suffer. MediaONAIR does not make implied or written warranties for any of our services. MediaONAIR denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by MediaONAIR.
18. Responsibility for Content: You, as MediaONAIR's customer, are solely responsible for the content stored on and served by your MediaONAIR server.
19. Phone Support:
MediaONAIR does offer telephone support at to all clients. We offer many 'free' lines of support as to where telephone support should be the last resort used if all others fail. If an issue arises in a ticket, and the staff of Eastside Hosting requests your phone number to call you, there is no fee for that call. The fee is only charged when the user initiates the request for a phone call to resolve a high priority issue.
To request telephone support, please be sure to have a PayPal account, If your Credit Card is on file, It will be automatically charged and everything available (incident wise) before submitting your request. Please note, phone support is only available 24/7, between the hours of 7:00am and 7pm EST at the rate(s) of $5.00 first minute and $2.00 each additional minute and between the hours of 7:01pm and 6:59am EST at the rate(s) of $2.50 first minute and $1.00 each additional minute, Hours apply above but we have a $50/Month - Unlimited Use of phone support, holidays are doubled, unlimited phone support, sales inquiry is excluded from fees. Each call will be limited to 1 Hour and this fee is non-refundable. Please note that if we feel telephone support is not needed, we will deny the call and provide as much support required via the ticket system.
Phone Support Rate(s):
Hours: 7:00am and 7pm EST
First Minute: $5.00
Additional Minute: $2.00
Hours: 7:01pm and 6:59am EST
First Minute: $2.50
Additional Minute: $1.00
Hours: Hours apply above
Monthly Charge: $50/Month - Unlimited Use
20. Bandwidth usage abuse:
If you the "sole" account owner uses a lot of bandwidth your account can be capped to keep the performance of the server load. If your account is attacked by a Denial of service, your account can be suspended until a investigation has taken place and you may be penalized by these following actions can take place:
First Abuse Violation: Pay $30.00 reconnection fee and possible account suspension and (or) termination.
Second Abuse Violation: Pay $60.00 reconnection fee and possible account suspension and (or) termination.
Third Abuse Violation: Pay $100.00 reconnection fee and possible account suspension and (or) termination.
Fourth Abuse Violation: Pay $150.00 reconnection fee and possible account suspension and (or) termination.
Updated: May 23, 2007